Privacy Policy

Rock My Wick is committed to safeguarding the privacy of our website visitors and this policy sets out how we collect, store and use personal data.  We comply with our obligations under the General Data Protection Regulation and any other applicable data protection legislation from time to time.

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If you have additional questions or require more information about our Privacy Policy, please do not hesitate to contact us.

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By using our website, you hereby consent to our Privacy Policy and agree to its terms.

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The information we collect & how we collect it (personal data)

When we say your personal data, we mean any information that identifies a person. 

We receive, collect and store any information you enter on our website or provide to us in any other way, for example when you place an order, when you go to checkout, when you set up an account, via email correspondence and any forms you complete on our website.

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Examples of personal data include items such as your name, company name, address, email address, telephone number, payment details (including credit card information), comments, feedback, product reviews, recommendations and personal profile.

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The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point of request.

 
We do not knowingly collect or solicit any personal data from anyone under the age of 16 or knowingly allow such persons to purchase goods from us. In the event that we learn that we have collected personal data from a child under age 16 without verification of parental consent, we will delete that information as quickly as possible

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We also collect information about your website usage, to improve our service and to understand trends to enhance and customise our website. Some of this data may be "personal data", where it identifies a person. The information that we collect is used to monitor patterns of usage, such as abandoned cart data, so we can understand how and what people are interested in buying from Rock My Wick to develop and improve our products and understand customer behaviour.

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When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

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​Why we collect such personal information

We collect such non-personal and personal Information for the following purposes:

1. To provide and operate our services

2. To fulfil your order and keep you updated with its progress

3. To provide our users with ongoing customer assistance

4. To be able to contact our visitors and account holders with general or personalised service-related notices and promotional messages

5. To understand and where applicable improve how our customer use our products, services and website

6. To comply with any applicable laws and regulations

How we store, use, share and disclose personal information

We only use your personal data for legitimate business reasons.  We may use your personal data to contact you by email, post, telephone or social media to let you know about an order you have placed, or products / offers which may be of interest to you or to make is easier for you to provide information when you return to Rock My Wick.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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How we share information we collect

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Except as described in this policy, Rock My Wick does not divulge any personal information gathered via its services to third parties.

We may share your personal data with third parties in certain circumstances:

• in the event that we, our business, or substantially all of its assets are acquired by a third party (in which case personal information about customers will be one of the transferred assets);

• if we are under a duty to disclose or share your personal in order to comply with any legal obligation; to cooperate with law enforcement officials in the investigation of unlawful activities of Rock My Wick website users or relating to Rock My Wick users; or in order to enforce or apply any contract with you; or to protect our rights, property, or safety of our employees, customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection or unlawful activity.

In choosing to work with any third parties, we will always ensure that the security policies and confidentiality arrangements of those third parties adhere to the same requirements we ourselves impose and expect, as a minimum.  No ownership rights to the data will be transferred to any third party.

Sub-processors we use:

Wix - Website Host & Payment Transactions

Paypal – Payment Transactions

Outlook - Email
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How we communicate with site visitors

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you.  For these purposes we may contact you via email, telephone or postal mail.

How we use cookies and other tracking tools

Like any other website, Rock My Wick uses 'cookies'. Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site.

We may use your personal data to enable us to track and analyse Rock My Wick website traffic and visitor trends, improve your browsing experience and to personalise and enhance the content and advertising we display.  Also, to ensure our platform is secure and safe to use.

We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

For further information please see

Data security
 

We take security and privacy seriously. We will endeavour to take all reasonable steps to keep your personal data secure once it has been transferred to our systems. We adopt appropriate, industry standard data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction.

We will store all the personal information you provide on our servers.

You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

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How long do we store your data for?
 

We only store your data for as long as necessary for the purposes of processing as set out in this policy.

Your individual rights

Access to your personal data: You can ask us to confirm if we are processing your personal data and you may request a copy of your personal data by contacting us. See Section “How to Contact Us” at the end of this policy.  We may charge you a small fee for this service (currently fixed as £10).

Right to change or withdraw your consent: Where you have given us consent to make use of your personal data for any of the purposes outlined in this policy, you may withdraw that consent at any time by contacting us using the details located at Section “How to Contact Us” at the end of this policy.

Right to Rectification: You may ask us to update out of date or inaccurate information we hold about you. To do so, please contact us located at Section “How to Contact Us” at the end of this policy.

Right to Erasure: In certain circumstances you may ask us to erase your Personal Data. If you would like us to erase the personal data we hold about you, please get in touch using the details at Section “How to Contact Us” at the end of this policy

Right to Data Portability: In certain circumstances you may ask us to provide you with the personal data that we hold about you in a structured, commonly used, machine readable form, or ask for us to send such personal data to another data controller.

Right to object: In certain circumstances you may object to our processing of your personal data. Please get in touch using the details at Section “How to Contact Us” at the end of this policy.

Right to restrict processing: You can ask us to restrict the processing of personal data we hold about you in certain circumstances. Please get in touch using the details at Section “How to Contact Us” at the end of this policy.

Make a complaint: You may make a complaint about our data processing activities, please contact us. See Section “How to Contact Us” at the end of this policy.

Getting in touch: To make enquiries and/or to exercise any of your rights in this privacy policy please contact us. See “How to Contact Us” at the end of this policy.

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Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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How to contact us

Please note, all questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Sarah Cherry at hello@rockmywick.uk.

If you would like to access, correct, amend or delete any personal information we have about you, you are invited to contact us hello@rockmywick.co.uk.

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Version dated 28th February 2021